VP Client Success

Department: Sales & Account
Location: Remote - US
Updated on: May 23, 2022

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About Us

MediaMath is a leading independent advertising technology company, working with brands and agencies.  We created the first software for real-time media buying in 2007 and today work with over two-thirds of the Fortune 500 and more than 3,500 brands and their agency partners to grow and deepen direct customer relationships. 

MediaMath is dedicated to transparency providing our clients with the purest media supply to connect their brands with consumers: real impressions on real media properties; real humans connected to with real ads, at scale; and a true and trusted data set that enables machine learning and attribution at scale, across channels such as mobile, Connected TV, Digital Out of Home, and display. 

We need talent like you to fuel this next-generation ecosystem. 

Key Responsibilities

We are seeking a highly motivated VP of Client Success with a proven history of leading and managing a portfolio of large enterprise clients, in a competitive, dynamic, and evolving marketing space. As an VP of Client Success at MediaMath, you are the senior most strategic lead on a portfolio of accounts, developing strategies to grow the book and the partnerships within.

You will be accountable for the overall success of a book of business consisting of advertising holding companies, independent agencies and reseller partners. Your general responsibilities will include but are not limited to client strategic planning, day to day account line management with senior stakeholders, managing sales processes and hiring/ managing a client facing team including sellers & client services. In close partnership with the members of the team, you will engage with executive-level contacts (cross-functional) at the client, and be expected to establish, develop, and deepen the relationships that will allow our partnership to grow. If you are a self-starter, a strong general manager with deep expertise working with media agencies and a tenacious desire to win, come realize truly uncapped potential at MediaMath.

You will:

  • Create and execute a sales plan for your vertical with short, mid and long-term goals across existing and prospect accounts that continue to increase our market share within the B2B vertical
  • Oversee the creation of account strategies and innovative solutions that focus on value creation and unlock client investment to drive forward their business objectives and performance
  • Drive alignment and influence executive and leadership contacts within your portfolio of clients to sell in and enable execution of strategic vision for the client
  • Serve as the strategic lead and ultimate point of escalation for clients and your team across your portfolio
  • Represent MediaMath at important industry events and own relationships with prevalent voices in the space across the B2B partner/vendor ecosystem
  • Manage and actively coach a team of resources dedicated to driving growth and success against client account strategies
  • Manage your team in executing upsells and cross-sells, namely account line management and reporting processes
  • Act as industry/vertical SME for agencies to your team via knowledge sharing and active coaching
  • Be your client’s champion internally to ensure their voice is heard and cross-functional resources are aligned to how MediaMath will contribute value to their business
  • Partner with product teams to prioritize and build innovative solutions relevant to your vertical portfolio

You are:

  • Inherently client-centric with a passion for AdTech and working with agencies
  • People leader with experience in– goal setting against a strategy, coaching/career development and talent management
  • A strategic seller who can understand and communicate value to clients over program and pricing specifics
  • Excellent communicator; specifically, strong listening, negotiation, and presentation.
  • Able to establish meaningful relationships throughout all levels of client organizations with a track record of retaining key clients
  • Able to demonstrate internal resource coordination with an uncanny ability to rally peers to resolve problems quickly, efficiently and under pressure and/or time constraints
  • Able to adapt and respond positively to change; able to cope effectively with feedback
  • Proficient in analyzing complex issues and problems and developing practical solutions through analytical thinking
  • An effective operator with an ability to prioritize and methodically meet deadlines
  • Personable, charismatic, positive and possess gravitas to confidently influence senior agency leaders
  • Self-motivated and able to take the initiative to get the job done
  • Solution oriented and creative thinker who can evaluate problems and drive win-win outcomes. Able to respond positively to change and cope effectively with setbacks.
  • Knowledgeable about marketing and economic drivers, including internal and external business dynamics

You have:

  • 10+ years of strategic sales experience targeting executives and leaders at both brands and agency partners - likely to have held Vertical Lead, Sales Leadership, Account Director, Account Executive, Sales Director, Client Partner, or Brand Partner positions
  • 5+ years in managing executive relationships at large brands and/or agency partners within the B2B vertical
  • 7+ years in one of the following industries: AdTech, SaaS, Consulting, or client side Marketing
  • 5+ years of direct people management experience
  • A history of hitting and exceeding revenue targets
  • Experience working with Enterprise B2B companies

 

Why We Work at MediaMath

We are restless innovators, smart, passionate and kind. At the heart of our culture are six values that provide a framework for how we approach our work and the world: Win Together, Do Good Better and Obsess over Growth.

These values inform how we energize one another and engage with our clients. They get us amped to come to work. And, let’s face it, so do the free snacks, great benefits, and unlimited vacation. 

We were named a Leader in both the 2018 and 2019 Gartner Magic Quadrants for Ad Tech, won four awards from the IAB for Sales, Service and Education Excellence, and received Best DMP in the 2019 Digiday Technology Awards. We have offices in 16 cities worldwide and are headquartered in New York City.

MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related  medical condition, and other protected characteristic as established by law.