Support Technician I
Location: United States, Remote
Updated on: September 19, 2022
MediaMath helps the world's top brands deliver personalized digital advertising across all connected touchpoints. Over 9,500 marketers in 42 countries use our demand-side platform every day to launch, analyze, and optimize their digital advertising campaigns across display, native, mobile, video, audio, digital out of home, and advanced TV formats.
MediaMath initiated an industry-wide effort to create a 100% accountable, addressable and aligned supply chain through SOURCE ecosystem. SOURCE by MediaMath is a technical and commercial framework for agencies, brands, tech companies, and content owners designed to provide long-term sustainable solutions for a clean digital media supply chain with brand-safe, viewable inventory. MediaMath has offices in 15 cities worldwide and is headquartered in New York City.
The MediaMath IT team administers systems with a holistic approach and is responsible for the study, design, development, implementation, support and management of telecommunications and computer-based information systems and software. Providing support to our colleagues who utilize MediaMath systems in their day-to-day responsibilities and operations is a key function of the IT team. It is our aim to ensure both a human-friendly working environment, while scaling solutions to provide secure and efficient technology to all MediaMath employees. The IT Department is the backbone of our business, the underlying structure that reinforces MediaMath's growth, and propels this world-class organization to perform at the highest levels.
The MediaMath IT team is current seeking a Desktop Support Technician to assist with the day-to-day responsibilities of providing 24/7 support and availability of services and infrastructure within the larger MediaMath production environment. The Desktop Support Technician would report to the IT Operations Manager, and would be responsible for learning, maintaining, and documenting information pertaining to our regular IT systems and process as well as software and applications used across the organization. In addition, the Desktop Support Technician would be the front-line of all internal support requests, monitoring our JIRA ticket queue and responding to all tickets within a timely manner or escalating appropriately.
Throughout the COVID-19 pandemic, MediaMath has predominantly been a remote workforce, and continues to be so for the near future. However, this role may transition back to an office environment post-pandemic. Candidates should be able to work effectively in both scenarios.
Why We Work at MediaMath
We are restless innovators, smart, passionate and kind. At the heart of our culture are three values that provide a framework for how we approach our work and the world: Win Together, Obsess Over Growth, and Do Good, Better. These values inform how we energize one another and engage with our clients. They get us amped to come to work.
Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath is recognized as a Leader in the Gartner 2020 Magic Quadrant for Ad Tech and has won Best Account Support by a Technology Company for two years in a row in the AdExchanger Awards.
MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.