Support Specialist - UK (Remote - AdTech-DSP)
Department: Engineering
Location: London (Remote)
Updated on: June 24, 2022
Department: Engineering
Location: London (Remote)
Updated on: June 24, 2022
Remote Option.
Technical Support Specialist ( UK - EMEA)
We are seeking a client facing Technical Platform Specialist well versed in online ad tech and systems to join our MediaMath Support team.
You will become a subject matter expert on MediaMath and other platforms provided internally and externally, reinforcing best practices for campaign setup, troubleshooting, and issue resolution.
Our platform handles billions of transactions every hour. Our MediaMath Support team is involved in the execution and implementation of some of the most exciting and innovative ad tech products MediaMath has to offer. This team is home to the operational and technical experts of the organization and will not only work closely with internal teams to help create a streamlined process to ensure that clients are given the infrastructure for campaign success, but will also have a central focus on improving processes and tools, continuously driving efficiencies to deliver first class customer satisfaction.
As the first line of defense for MediaMath products and campaign issues that users may be experiencing, you will actively manage and resolve level 1 and 2 support cases in accordance with our world class SLAs. As the voice of the customer, you will work with internal teams to identify and develop solutions that automate and improve the client’s experience.
This role requires a strong mix of customer service plus excellent troubleshooting and problem solving skills.
In addition, you will be responsible for standardizing and training clients on trafficking procedures as well as troubleshooting and escalating support and product responsibilities.
Responsibilities include but not limited to:
Requirements:
Background
Skills
Personal Impact