Senior Lead, Support
Location: Remote, US
Updated on: January 30, 2023
MediaMath is the leading technology pioneer on a mission to make advertising better. We deliver outstanding results through powerful ad tech, partnership and a curiosity for what’s next. We help more than 3,500 advertisers solve complex marketing problems so they can deepen their customer relationships across screens and around the world.
We are seeking a client facing Senior Technical Platform Specialist well versed in advertising technology to join our MediaMath Support team.
Our platform handles billions of transactions every hour. The MM Support team is home to the operational and technical experts of the organization and will not only work closely with internal teams to help create a streamlined process to ensure that clients are given the infrastructure for campaign success, but will also have a central focus on improving processes and tools, continuously driving efficiencies to deliver first-class customer satisfaction.
You will become a subject matter expert on MediaMath Platform and other platforms, reinforcing best practices for campaign setup, troubleshooting, and issue resolution. As the first line of defense for MediaMath products and campaign issues that users may be experiencing, you will actively manage and resolve Level 1 and 2 support cases.
US Proposed Salary Range: $96,000-$120,000 (Annual)
Why We Work at MediaMath
We are restless innovators, smart, passionate and kind. At the heart of our culture are three values that provide a framework for how we approach our work and the world: Do Good Better, Win Together, and Obsess Over Growth. These values inform how we energize one another and engage with our clients. They get us amped to come to work.
Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath is recognized as a Leader in the Gartner 2020 Magic Quadrant for Ad Tech and has won Best Account Support by a Technology Company for two years in a row in the AdExchanger Awards.
MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.