Senior Lead, Support

Department: Engineering
Location: Remote, US
Updated on: January 30, 2023

Back to Open Positions

About Us

MediaMath is the leading technology pioneer on a mission to make advertising better. We deliver outstanding results through powerful ad tech, partnership and a curiosity for what’s next. We help more than 3,500 advertisers solve complex marketing problems so they can deepen their customer relationships across screens and around the world.

Key Responsibilities

We are seeking a client facing Senior Technical Platform Specialist well versed in advertising technology to join our MediaMath Support team. 

Our platform handles billions of transactions every hour. The MM Support team is home to the operational and technical experts of the organization and will not only work closely with internal teams to help create a streamlined process to ensure that clients are given the infrastructure for campaign success, but will also have a central focus on improving processes and tools, continuously driving efficiencies to deliver first-class customer satisfaction. 

You will become a subject matter expert on MediaMath Platform and other platforms, reinforcing best practices for campaign setup, troubleshooting, and issue resolution. As the first line of defense for MediaMath products and campaign issues that users may be experiencing, you will actively manage and resolve Level 1 and 2 support cases.

US Proposed Salary Range: $96,000-$120,000 (Annual)

You will:

  • Troubleshoot and answer all technical questions in a timely matter while providing first class customer service
  • Support the ongoing set up and maintenance of online advertising campaigns: Creative trafficking & QA, 3rd party tag and tracker set up & QA, Data On-boarding, Product Activation & Assistance, and Campaign set up QA & troubleshooting
  • Work with product owners to improve and provide quick resolution to product issues
  • Provide clients and users with proper documentation
  • Help identify and develop solutions to automate and improve the client’s experience and the teams process

You are:

  • Personable, solutions-oriented, creative thinker
  • Comfortable working in a fast-paced, fun, and entrepreneurial environment
  • Able to communication well across written and verbal
  • All about attention to detail and organization
  • Able to deliver against multiple tasks with excellence

You have:

  • 2+ years of experience with online advertising technology and systems (TerminalOne, DoubleClick, Atlas, FBM, Sizmek, Flashtalking, etc.)
  • 2+ years of experience managing complexities such as online advertising campaign setup, QA, troubleshooting, and resolution
  • Strong troubleshooting and problem-solving skills
  • Understanding of RTB, DSP, DMP, and dynamic ad serving fundamentals
  • Experience with HTML, Python, SQL Scripting, jQuery, CSSS and/or JavaScript
  • Experience with web debugging tools (Firebug, HTTPFox, Fiddler, Chrome Dev Console, etc.) 

Why We Work at MediaMath

We are restless innovators, smart, passionate and kind. At the heart of our culture are three values that provide a framework for how we approach our work and the world: Do Good Better, Win Together, and Obsess Over Growth. These values inform how we energize one another and engage with our clients. They get us amped to come to work.

Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath is recognized as a Leader in the Gartner 2020 Magic Quadrant for Ad Tech and has won Best Account Support by a Technology Company for two years in a row in the AdExchanger Awards.

MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related  medical condition, and other protected characteristic as established by law.