Director, Client Success

Department: Sales Operations
Location: Remote, US
Updated on: June 02, 2023

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About Us:

MediaMath helps the world's top brands deliver personalised digital advertising across all connected touchpoints. Over 9,500 marketers in 42 countries use our demand-side platform every day to launch, analyse, and optimise their digital advertising campaigns across display, native, mobile, video, audio, digital out of home, and advanced TV formats.

MediaMath is the leading technology pioneer on a mission to make advertising better. We deliver outstanding results through powerful ad tech, partnership and a curiosity for what’s next. We help more than 3,500 advertisers solve complex marketing problems so they can deepen their customer relationships across screens and around the world.

US Proposed Salary Range: $120,000-$151,000 (Annual)

Key Responsibilities:

We are looking for a Director to join our Client Services team. You will be responsible for managing the relationships of some of our largest clients and leading a team of Client Service professionals.

Client Services are primary point of contact for service delivery across Professional Services as well as project managers for onboarding (activation of solution design) and product activation. They diagnose and coordinate with necessary MediaMath resources in order to achieve the client’s goals. They can be deployed as ongoing service (Gold, Platinum) or on a project basis, both for a fee.

You will:

  • Own and develop strong relationships with the client and key stakeholders at all levels
  • Project manage client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects
  • Coordinate resource management and allocation and control activities across Professional Services teams to ensure projects are delivered on-time and on budget
  • Serve as the main point of contact for delivery and activation questions from the client and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
  • Help facilitate change management between self and managed service
  • Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your clients
  • Creating and streamlining processes and workflow
  • Creating client staffing plans across Sales and Professional Services
  • Client Training (facilitating educational programs)

You are:

  • Is experienced with managing enterprise level clients, dealing with key stakeholders and focused on account retention and growth
  • Experienced in online advertising account management, marketing consulting and/or brand management or yield optimisation
  • An experienced people manager, with proven experience of creating development plans for their team

You have: 

  • A Bachelor’s degree; (Preferably in quantitative discipline Mathematics, Economics, Engineering, Statistics, Physics, etc.)
  • 7+ years experience working within the Programmatic industry specifically within a client services team
  • A background in both Strategy and Activation
  • Excellent listening, negotiation, presentation, written and verbal communication skills
  • Strong analytical skills. Must be comfortable with MS Excel, data analysis, and internet technologies.

Why We Work at MediaMath:

We are restless innovators, smart, passionate and kind. At the heart of our culture are three values that provide a framework for how we approach our work and the world: Win Together, Obsess Over Growth, and Do Good, Better. These values inform how we energize one another and engage with our clients. They get us amped to come to work.

Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath is recognised as a Leader in the Gartner 2020 Magic Quadrant for Ad Tech and has won Best Account Support by a Technology Company for two years in a row in the AdExchanger Awards. 

MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognised basis including, but not limited to: age, race, creed, colour, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related  medical condition, and other protected characteristic as established by law.