Director, Client Success

Department: Sales & Account
Location: Remote - U.S.
Updated on: May 23, 2022

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About Us:

MediaMath helps the world's top brands deliver personalised digital advertising across all connected touchpoints. Over 9,500 marketers in 42 countries use our demand-side platform every day to launch, analyse, and optimise their digital advertising campaigns across display, native, mobile, video, audio, digital out of home, and advanced TV formats.

MediaMath is a technical and platform for agencies, brands, tech companies, and content owners designed to provide solutions for a clean digital media supply chain with brand-safe, viewable inventory. MediaMath has offices in 15 cities worldwide and is headquartered in New York City.

 

Key Responsibilities:

We are looking for a Director to join our Client Success team. You will be responsible for managing the relationships of some of our largest clients and leading a team of Client Service professionals and Traders.

Client Services are primary point of contact for client relationships and client strategy manage delivery, onboarding and product activation. They diagnose and coordinate with necessary MediaMath resources in order to achieve the client’s goals and grow the business.

 

You will:

  • Own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards
  • Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs
  • Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects
  • Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted
  • Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation
  • Creating and streamlining processes and workflow
  • Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform

 

You are:

  • Experienced, managing and growing enterprise level client relationships dealing with key stakeholders and achieving account retention and growth
  • Experienced in AdTech and/or programmatic advertising account management, marketing consulting and/or brand management or yield optimisation
  • An experienced people manager, with proven experience hiring and developing team members
  • An excellent presenter who can address and solve client’s media objectives

 

You have: 

  • A Bachelor’s degree
  • 7+ years’ experience working within the Programmatic industry specifically within a client services team
  • A background in both Strategy and Activation
  • Excellent listening, negotiation, presentation, written and verbal communication skills
  • Strong analytical skills. Must be comfortable with MS Excel, data analysis, and internet technologies.

 

Why We Work at MediaMath:

We are restless innovators, smart, passionate and kind. At the heart of our culture are six values that provide a framework for how we approach our work and the world: Win Together, Do Good Better and Obsess over Growth.

These values inform how we energise one another and engage with our clients. They get us amped to come to work. 

Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath is recognised as a Leader in the Gartner 2020 Magic Quadrant for Ad Tech and has won Best Account Support by a Technology Company for two years in a row in the AdExchanger Awards. 

MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognised basis including, but not limited to: age, race, creed, colour, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related  medical condition, and other protected characteristic as established by law.