Client Success Specialist
Department: Sales & Account
Updated on: May 24, 2022
Client Success Specialist
Client Success Organisation
MediaMath helps the world's top brands deliver personalised digital advertising across all connected touchpoints. Over 9,500 marketers in 42 countries use our demand-side platform every day to launch, analyse, and optimise their digital advertising campaigns across display, native, mobile, video, audio, digital out of home, and advanced TV formats.
MediaMath initiated an industry-wide effort to create a 100% accountable, addressable and aligned supply chain through SOURCE ecosystem. SOURCE by MediaMath is a technical and commercial framework for agencies, brands, tech companies, and content owners designed to provide long-term sustainable solutions for a clean digital media supply chain with brand-safe, viewable inventory. MediaMath has offices in 15 cities worldwide and is headquartered in New York City.
We are seeking a thoughtful, high-impact contributor with exceptional analytical, communication, program management, and client management skills to join our Client Success team! The position can be remote to work with the New York team. The Client Success (CS) team serves as the primary point of contact for service delivery across the Client Success organization, as well as the main conduit back into the Partnership Development team on sales. They diagnose and coordinate and create with necessary MediaMath resources in order to achieve the client’s goals.
In partnership with the Director Client Success and Pod Lead, the Client Success Lead/ Programmatic Analyst contributes to the execution of programmatic campaigns and evolution of strategic/technical roadmaps for high-value clients. You will work with our new clients on this team with onboarding initiatives. You will engage with executive-level contacts (cross-functional) at the agency, and be expected to establish, develop, and deepen the relationships that will allow our partnership to grow.
Why We Work at MediaMath
We are restless innovators, smart, passionate and kind. At the heart of our culture are six values that provide a framework for how we approach our work and the world: Win Together, Do Good Better and Obsess over Growth. These values inform how we energize one another and engage with our clients. They get us amped to come to work.
Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath is recognized as a Leader in the Gartner 2020 Magic Quadrant for Ad Tech and has won Best Account Support by a Technology Company for two years in a row in the AdExchanger Awards.
MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law