Client Success Lead / Manager

Department: Sales & Account
Location: US - San Fran
Updated on: September 15, 2021

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MediaMath helps the world's top brands deliver personalised digital advertising across all connected touchpoints. Over 9,500 marketers in 42 countries use our demand-side platform every day to launch, analyse, and optimise their digital advertising campaigns across display, native, mobile, video, audio, digital out of home, and advanced TV formats.  
 
MediaMath initiated an industry-wide effort to create a 100% accountable, addressable and aligned supply chain through SOURCE ecosystem. SOURCE by MediaMath is a technical and commercial framework for agencies, brands, tech companies, and content owners designed to provide long-term sustainable solutions for a clean digital media supply chain with brand-safe, viewable inventory. MediaMath has offices in 15 cities worldwide and is headquartered in New York City. 

Key Responsibilities

We are seeking a thoughtful, high-impact contributor with exceptional analytical, communication, program management, and client management skills to join our Client Services team! The Client Services (CS) team serves as the primary point of contact for service delivery across Professional Services, as well as the main conduit back into the Business Development team on sales. They diagnose and coordinate with necessary MediaMath resources in order to achieve the client’s goals. In partnership with the CS Director, the Client Services Lead contributes to the execution of programmatic campaigns and evolution of strategic/technical roadmaps for high-value clients. You must possess the ability to develop and deepen relationships with both operational and executive-level contacts.

You will:

  • Support the CS Director in owning and developing strong higher-level relationships with the client and key stakeholders
  • Oversee a portfolio of accounts and ensure the activation against the strategic account plan
  • Project manage client onboarding and implementation process including product, channel and partner activation, campaign launches, SDGs, and ad-hoc projects
  • Coordinate resource management and allocation and control activities across Professional Services teams to ensure projects are delivered on-time and on budget
  • Serve as the main point of contact for delivery and activation questions from the client and issue resolution as needed. (i.e. communication and expectation setting, raising tickets)
  • Help facilitate change management between self and managed service
  • Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your clients
  • Create and streamlining processes and workflow
  • Create client staffing plans across Sales and Professional Services
  • Lead client training (facilitating educational programs)

You are:

  • Experienced with managing enterprise level clients, dealing with key stakeholders and focused on account retention and growth
  • Experienced with project management and juggling multiple different priorities at one given time

You have:

  • 4+ years’ experience working within the Programmatic industry specifically within a client services/Account Management team
  • Excellent listening, negotiation, presentation, written and verbal communication skills
  • Strong analytical skills. Must be comfortable with MS Excel, data analysis, and internet technologies

Why We Work at MediaMath

We are restless innovators, smart, passionate and kind. At the heart of our culture are six values that provide a framework for how we approach our work and the world: Teams Win, Scale + Innovation, Obsess Over Learning & Growth, Align then Execute, Do Good Better and Embrace the Journey. These values inform how we energize one another and engage with our clients. They get us amped to come to work.

Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath is recognized as a Leader in the Gartner 2020 Magic Quadrant for Ad Tech and has won Best Account Support by a Technology Company for two years in a row in the AdExchanger Awards.

MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related  medical condition, and other protected characteristic as established by law.