IT Operations II

Department: Engineering
Location: New York (Locals Preferred)
Updated on: June 27, 2022

Back to Open Positions

Locals to NJ / NY / CT preferred, as there will be a occasional need to go into the NYC downtown Office, 

MediaMath's mission is to help innovative marketers delight their customers and drive real business outcomes. Over 9,500 marketers in 42 countries use our enterprise solution to reach the right user with the right message for the right price, wherever they are.  These are the leading brands and agencies in the world who rely on MediaMath to provide technology, services and leadership to help them continue to transform their marketing practices and compete in a quickly changing industry. Founded in 2007 as a pioneer in "programmatic" advertising, MediaMath has been recognized as a leader in the space in four independent evaluations over the last two years. MediaMath has a global workforce, with offices in 3 cities worldwide and is headquartered in New York City.

 

The MediaMath IT team administers systems with a holistic approach and is responsible for the study, design, development, implementation, support, and management of telecommunications and computer-based information systems and software. Providing support to our colleagues who utilize MediaMath systems in their day-to-day responsibilities and operations is a key function of the IT team.

 

It is our aim to ensure a friendly working environment while scaling solutions to provide secure and efficient technology to all MediaMath employees. IT is the backbone of our business, the underlying structure that reinforces MediaMath's growth, and propels this world-class organization to perform at the highest levels.

 

The MediaMath IT team is currently seeking a Support Technician II to be part of the day-to-day frontline that provides, supports and maintains the availability of services and infrastructure within the company’s global corporate environment.

 

Support Technician IIs are responsible for learning, maintaining, and documenting information pertaining to systems, software, applications, and processes used across the organization. All internal support requests are their responsibility to respond to or escalate to Systems Administrators, as necessary.  Additionally, Support Technician IIs are expected to be mentors and an escalation point for more junior members.

 

Responsibilities:

 

  • Work within MediaMath's established standards, procedures and guidelines in delivering service to staff
  • Fulfill service requests in a highly customer-service oriented manner
  • Monitor, respond to, and escalate service issues in a timely manner
  • Follow proper ticketing procedures and best practices
  • Use customer service KPI metrics (ex: first response time, time to resolution, etc.) to achieve goals and improve support performance
  • Improve existing and develop new documentation for systems and services
  • Participate in training to develop and maintain knowledge in existing and new technologies
  • Assist with inventory management and asset tracking
  • Onboarding and offboarding of employees
  • Supporting both Mac and Windows-based laptops
  • Conference Room / Audio Visual support
  • Support Systems Administrators with day-to-day activities and projects
  • Serve as SME on various IT systems
  • Work with Project Managers to provide technical knowledge and assistance
  • Mentor and be an escalation point for fellow junior Support Technicians

What you'll need:

 

Background

  • 2-3 years Mac & PC desktop support experience in a fast-paced environment [university or professional]
  • MCP or A+ certification

 

Skills

  • Working knowledge of server environments with the following systems: Mac OS, Windows 10, and various Windows Server versions (2k12, 2k16)
  • Experience imaging, deploying, and supporting both Apple and Windows-based PCs (Dell, Lenovo)
  • Experience configuring and supporting Microsoft Office365 applications (desktop apps, email, OneDrive, Sharepoint, etc)
  • Experience managing and supporting video conference hardware and applications (Zoom)
  • Experience with cloud computing virtual private networking (AWS, Azure) is a plus
  • Experience configuring and managing cloud based applications
  • Working knowledge and ability to troubleshoot wireless devices, including iOS and Android
  • Working knowledge of imaging procedures and services (JAMF, Microsoft Intune)
  • Understanding of networking technologies and LAN environments
  • Understanding of TCP/IP networking concepts
  • Understanding of network configurations for virtual platforms
  • Understanding of Network Security
  • Understanding of VOIP concepts

 

Traits

  • Time management skills and ability to meet deadlines
  • Excellent communication and written skills
  • Ability to work both independently and within a team
  • Self-Starter who identifies issues or tasks and communicates them to the team
  • Ability to receive, store and ship a limited number of laptops from your residence
  • You feel a need to complete tasks to the best of your abilities in the most efficient way
  • You have an insatiable desire to learn
  • You can think on your feet and pivot on a dime
  • You enjoy a good puzzle (figurative or literal)

 

Why We Work at MediaMath

We are restless innovators, smart, passionate and kind.  At the heart of our culture are six values that provide a framework for how we approach our work and the world: Teams Win, Scale + Innovation, Obsess Over Learning & Growth, Align then Execute, Do Good Better and Embrace the Journey. These values inform how we energize one another and engage with our clients. They get us amped to come to work. And, let's face it, so do the free snacks, great benefits, and unlimited vacation.

 

MediaMath is committed to equal employment opportunity. It is a fundamental principle at MediaMath not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related  medical condition, and other protected characteristic as established by law.