Last year, I shared sentiments on trends in retail digital marketing that I expected to see unfold in 2015. As we wind down the year, let’s see which of these predictions came true.
Mobile and cross-device will become the new normal
What I said in 2014: Retailers will embrace the development and production of mobile and tablet optimized sites, and the process of purchasing retail goods on these devices will only continue to rise. People will research and buy whatever they want, when they want to. As a result, the data produced in these transactions will make retailers the mobile-savvy marketers of 2015.
What actually happened: This year has been the year of mobile— finally—as mobile ad spend eclipsed that of desktop ad spend. Fifty-three percent of online traffic is from mobile, and of all digital ad spend in retail this year, more than 50 percent was expected to occur on mobile, according to Branding Brand. Consumers are transacting on mobile devices with better, more mobile-first web/app design in droves. New cross-device connections are happening in more compliant ways. Location data is being leveraged to drive mobile advertising spend as well as attribution.
2015 will be the year of attribution
What I said in 2014: Retailers will advance their omni-channel measurement even further in 2015. They will be asking, and answering, questions like: What is the truth of my addressable media against my online and offline sales? It’s a question few have solved well.
What actually happened: Adoption of multi-touch attribution continues to grow, but hasn’t quite been fully adopted across the board. Companies are using a combination of media mix modeling (top-down) and MTA (bottom-up) attribution to try to understand the full picture of their marketing. Perhaps 2016 will be the year we move beyond last-touch attribution. We’ve found that 20 to 25 percent of our clients are in active discussions with multi-touch attribution vendors, and one client has found a 21 percent increase in return on ad spend by connecting MTA with media buying channels through CLA.
Marketers will become techies
What I said in 2014: As more budget moves to digital, retail marketers will only become more tech-savvy and tech-agile, meaning they will understand, implement and drive the technology needed to execute against their goals. Retail marketing departments will become reengineered for new business processes focused around technology. In 2015 people, process and technology will all come together to drive marketing.
That’s a wrap for 2015, but what do we expect to see in 2016? Stay tuned for our next post on digital marketing trends for the New Year.